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Refunds and Returns

FREE DELIVERY FOR ALL ORDERS OVER $100.00

Refund and Returns Policy

The Thirsty Nomad ‘CHANGE OF MIND POLICY’

Not excluding your rights under consumer law, The Thirsty Nomad “change of mind policy” is as follows:

The Thirsty Nomad is not legally obliged to give refunds on the purchase price or to exchange items if you have changed your mind about the purchase.

Under the Thirsty Nomad ‘Change of Mind Policy’, if you change your mind we do offer a refund, exchange or gift card to the value of the purchase price for most items, provided that:

  1. you return the item within 60 days from the date of purchase (28 days for sale items)
  2. the item is unworn and in its original condition
  3. all original labels and tickets are attached to the item
  4. you provide an original Thirsty Nomad tax invoice as proof of purchase

If you have received the wrong product or the product does not fit

Please send the wrong product back to The Thirsty Nomad, (TTN must receive the product for assessment before a refund can be issued).

We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

The Thirsty Nomad reserves the right to provide a replacement product.

If no replacement can be found, then full refund including postage paid will be offered.

If the The Thirsty Nomad product is faulty

Please send the wrong product back to The Thirsty Nomad, (TTN must receive the product for assessment before a refund can be issued).

The Thirsty Nomad reserves the right to provide a replacement product.

If no replacement can be found, then full refund including postage paid will be offered

Terms and Conditions

  • All refund rights under both State and Commonwealth law apply.
  • Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
  • You are entitled to a replacement or refund for a major failure but not related to misuse.
  • If the failure is minor, we reserve our right to offer to repair only and reserve the right to not offer a refund or an exchange coupon.
  • All products returned for a refund must be in “as new” condition.
  • The product must be returned within 28 days of purchase.
  • The customer must cover the cost of freight.
  • The refund offered is the invoice price less freight costs.

Returns Procedure

For all online order returns, please package carefully and return the product to:

The Thirsty Nomad
PO Box 40
Kenmore | Queensland 4069

Please include a written reason for return and your contact details.

Still have some questions? Please contact us via email at sales@thethirstynomad.com.au or call 1800 979 752.